Qorvantis Security Networks Accessibility Plan (Basic Telecommunication Services in Canada)

1. Statement and Scope Commitment

Qorvantis Security, Inc., d/b/a Qorvantis Security Networks (f/k/a Qorvantis Intelligent Solutions, LLC) is committed to conforming to the requirements of the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada, including enhancing the accessibility of our offerings (i.e., products and services). We continually work to offer, sell, and otherwise provide products and services, and to treat our employees in a respectful manner. This plan highlights the steps we intend to take to achieve these objectives in Canada, conforming to the requirements of the CRTC.

For clarity, Qorvantis Security Networks is a US-based company. We (i) do not sell or otherwise provide any products or services to individual consumers in Canada; (ii) have no physical Qorvantis Security Networks branch office location(s) in Canada; and (iii) customers and prospective Canadian customers are limited to large multi-location commercial customers (“National Account Customers”). This plan applies to Qorvantis Security Networks to the extent that the company offers, sells, and otherwise provides basic telecommunications services in Canada.

2. Designated Contact and Contact Information; Alternative Formats of Plan

If you have any questions or concerns from our National Account Customers or other interested persons (“Feedback Submitters”), please reach out:

• By telephone: Toll Free #: 630-318-0048
• By email: accessibility@Qorvantissecurity.com

If a person having any questions or concerns would like us to contact them, please let us know the preferred method of communication. Otherwise, we will get back to them through the same method of communication that they used when contacting us. Anyone can contact us anonymously for any questions. Any personal information collected will remain confidential and be treated in conformance with our Privacy Policy.

Additionally, please choose one of the methods as you contact us to request an alternative format of this plan free of charge. We will provide you a printed version of this plan or make an appropriate effort to deliver the plan in a mutually agreed format.  

We may also display this plan in a larger font, with a higher contrast, and through other accessibility features provided by our third-party WCAG-compliant plugin (UserWay). See our Accessibility Statement for details.

3. Key Areas

A. Employment

Overview: Qorvantis Security Networks is dedicated to promoting fair treatment, equal opportunity and accessibility by ensuring fair and accessible employment practices.

Accessibility Goals

• Identified Barrier: Both job applicants and employees may encounter discrimination. 
• Policies and Actions: Qorvantis Security Networks is committed to eliminating discrimination based on race, ethnicity, sex, religion, gender identity, sexual orientation, age, disability, or any other status at its workplace. 
• Timeline: Continual
• Identified Barrier: Employees or applicants may have disabilities, whether physical or mental. 
• Policies and Actions: We’ll ensure the delivery of appropriate accommodations to individuals with proven disabilities unless doing raises safety concerns or poses undue hardships. Our Human Resources department is tasked with managing requests by engaging in an interactive process to determine what accommodations are appropriate.
• Timeline: Continual

B. The Built Environment

Overview: Our offices are not open to the public. We make sure that our team members or employees have undisrupted access to our workplaces, whether remote or in-office.

• Identified Barrier: Employees may face physical unrest or mobility issues at workplaces.
• Policies and Actions: Workplace accommodations are addressed case-by-case by our HR department in accordance with our accommodation policy.
• Timeline: Continual
• Identified Barrier: Obstacles in the physical access of office buildings (e.g., entrances, ramps, signage).
• Policies and Actions: The HR department handles these issues case-by-case in conformance with relevant policies.
• Timeline: Continual

C. Information and Communication Technologies (ICT)

Overview: Qorvantis Security Networks is dedicated to delivering full access to its ICT systems in Canada and ensuring accessibility in service design and delivery.

• Identified Barrier: Challenges regarding website accessibility for people with disabilities.
• Policies and Actions: Qorvantis Security Networks uses a WCAG-compliant tool to promote access (UserWay), allowing visitors to reach out if and when further assistance is needed.
• Timeline: Continual
• Identified Barrier: Accessibility challenges in technical support and troubleshooting.
• Policies and Actions: Prepare a “quick reference” plan for technical support teams to detect and overcome these challenges during remote troubleshooting.
• Timeline: By or around Q3 2026
• Identified Barrier: Communication barriers between our customers and our support or sales staff.
• Policies and Actions: Prepare a “quick reference” plan for our support and sales teams to identify accessibility challenges and accommodations during communications.
• Timeline: By or around Q3 2026
• Identified Barrier: Understanding customer-related policies, including our Privacy Policy.
• Policies and Actions: Our policies are readily accessible to the public on our website in WCAG-compliant format.
• Timeline: Continual

D. Communication, Other Than ICT

Overview: Qorvantis Security Networks uses various methods for both internal and external communications. Although ICT is common, live communication methods are also considered appropriate and used frequently. 

• Identified Barrier: Accessibility challenges for individuals with disabilities in non-ICT communication.
• Policies and Actions: Training staff to identify key challenges and deliver appropriate accommodations during non-digital communications.
• Timeline: By or around Q3 2026

E. Procurement

Overview: Qorvantis Security Networks supports its operations by procuring products and services. Access-promoting practices are being incorporated into procurement operations.

• Identified Barrier: Employees may overlook accessibility considerations when procuring goods or services.
• Policies and Actions:
  1. Include accessibility reminders by modifying existing internal procurement processes and RFP templates.
  2. Draft and implement an policy for procurement that identifies any existing or potential barriers and outlines accessibility considerations.
• Timeline 1: By or around Q2 2026
• Timeline 2: By or around Q3 2026

This Qorvantis Security Networks Accessibility Plan (Basic Telecommunication Services in Canada) may require periodic updates, so please visit this page frequently to stay updated about the latest version.