Qorvantis Accessibility Plan

Qorvantis Security Networks Accessibility Plan (Basic Telecommunication Services in Canada)

1. Statement and Scope Commitment

Qorvantis Security, Inc., d/b/a Qorvantis Security Networks (f/k/a Qorvantis Intelligent Solutions, LLC) is committed to conforming to the requirements of the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada, including improving the accessibility of our products and services. We continually work to offer, sell, resell, and otherwise provide products and services, and to treat our employees (“team members”) in a manner that respects the dignity of people. This plan outlines the steps we plan to take to achieve these goals in Canada in conformance with the requirements of the CRTC.

For clarity, Qorvantis Security Networks is a United States-based company. We (i) do not offer, sell, resell, or otherwise provide any products and/or services to individual consumers in Canada; (ii) have no physical Qorvantis Security Networks branch office location(s) in Canada; and (iii) customers and potential customers in Canada are limited to large multi-location commercial customers (“National Account Customers”). This plan applies to Qorvantis Security Networks to the extent that it offers, sells, resells, and otherwise provides basic telecommunications services in Canada.

2. Designated Contact and Contact Information; Alternative Formats of Plan

In the event of any questions, concerns, or feedback on accessibility from our National Account Customers or other interested persons (“Feedback Submitters”), please contact:

• By telephone: Toll Free #: 877-200-3021
• By email: accessibility@Qorvantissecurity.com
• By mail:
  Attn: Legal (re. Accessibility)
  Qorvantis Security Networks
  2000 Ericsson Drive
  Warrendale, PA 15086

If a Feedback Submitter would like to be contacted in response to their concerns, please indicate the preferred method of communication. Otherwise, we will respond through the same method used to contact us, including to confirm receipt. A Feedback Submitter may provide feedback anonymously. Any personal information disclosed will be kept confidential and treated in accordance with our Privacy Policy.

To request an alternative format of this plan free of charge, please contact us using one of the methods listed above. Qorvantis Security Networks can provide this plan in printed form or make commercially reasonable efforts to find a mutually agreeable accessible format.

Visitors may also view this plan in larger text, high contrast, and using other accessibility features through our third-party WCAG-compliant accessibility plugin (UserWay). See our Accessibility Statement for details.

3. Key Areas

A. Employment

Overview: Qorvantis Security Networks is committed to fair and accessible employment practices to promote equal opportunity and an accessible work environment.

Accessibility Goals

• Identified Barrier: Job applicants and team members may face discrimination.
• Policies and Actions: Qorvantis Security Networks is an equal opportunity employer. Discrimination based on race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other status protected by law is prohibited.
• Timeline: Continual
• Identified Barrier: Applicants or team members may have physical or mental disabilities.
• Policies and Actions: Reasonable accommodations will be provided to qualified individuals with disabilities unless doing so poses undue hardship or safety concerns. Requests are managed through our Human Resources department, which engages in an interactive process to determine appropriate accommodations.
• Timeline: Continual

B. The Built Environment

Overview: Qorvantis Security Networks’ offices are not open to the public. We ensure team members have barrier-free access to our workplaces, whether remote or in-office.

• Identified Barrier: Team members may experience physical discomfort or mobility issues at workstations.
• Policies and Actions: Workstation accommodations are addressed case-by-case through HR in line with our reasonable accommodation policy.
• Timeline: Continual
• Identified Barrier: Barriers in physically accessing office buildings (e.g., entrances, ramps, signage).
• Policies and Actions: These are handled case-by-case by HR in accordance with accessibility policies.
• Timeline: Continual

C. Information and Communication Technologies (ICT)

Overview: Qorvantis Security Networks aims to provide barrier-free access to its ICT systems in Canada and ensure accessibility in service design and delivery.

• Identified Barrier: Website accessibility challenges for individuals with disabilities.
• Policies and Actions: Our website uses a WCAG-compliant accessibility tool (UserWay). Visitors can contact us if further assistance is needed.
• Timeline: Continual
• Identified Barrier: Accessibility barriers in remote technical support or troubleshooting.
• Policies and Actions: Develop a “quick reference” guide for technical support staff to help identify and address accessibility barriers during remote troubleshooting.
• Timeline: By or around Q2 2025
• Identified Barrier: Communication barriers between employees of customers and our support or sales teams.
• Policies and Actions: Develop a “quick reference” guide for staff to identify accessibility needs and accommodations during communications.
• Timeline: By or around Q2 2025
• Identified Barrier: Understanding customer-facing policies such as our privacy policy.
• Policies and Actions: Our policies are made public in WCAG-compliant format on our website.
• Timeline: Continual

D. Communication, Other Than ICT

Overview: Qorvantis Security Networks communicates internally and externally using various methods. While ICT is common, live communication methods are also used as appropriate.

• Identified Barrier: Barriers to accessibility for persons with disabilities in non-ICT communication.
• Policies and Actions: Develop training for staff to identify accessibility barriers and provide accommodations during non-digital communications.
• Timeline: By or around Q2 2025

E. Procurement

Overview: Qorvantis Security Networks procures products and services to support its operations. Accessibility considerations are being incorporated into procurement practices.

• Identified Barrier: Employees may not consider accessibility when procuring goods or services.
• Policies and Actions:
  1. Update internal procurement processes and RFP templates to include accessibility reminders.
  2. Develop an accessibility policy for procurement identifying potential barriers and outlining accessibility considerations.
• Timeline 1: By or around Q1 2025
• Timeline 2: By or around Q3 2025

This Qorvantis Security Networks Accessibility Plan (Basic Telecommunication Services in Canada) may be updated from time to time through posting on Qorvantis Security Networks’ website.