Privacy Policy

Quick Links

• Scope of this Privacy Policy
• Your Consent
• Personal Information We Collect
• Sources
• Information From Customers
• Information from Operation of the Services
• Information Collected Automatically on the Sites
• Information from Business Partners and Other Sources
• Sensitive Information
• How We Use Personal Information
• Information Sharing and Disclosure
• Mobile Applications and Interactive Services
• How We Use Cookies and Other Tracking Technologies
• Types of Cookies
• Your Choices about Targeted Advertising
• How You Can Restrict Cookies
• Your Communications Choices
• Protection of Personal Information
• Retention of Personal Information
• Third-party Features, Social Media, and Links
• Accuracy and Accessing Your Personal Information
• Revisions to this Privacy Policy
• How to Contact Us
• Texas Residents: Your Texas Privacy Rights
• California Residents: Your California Privacy Rights

Scope of Privacy Policy

Qorvantis Security, Inc. and our affiliated companies (collectively,
“Qorvantis,” “we,” “us,” “our”),
provide security alarm, monitoring, surveillance, and technology services for home and business customers
(“Services”). Information about our Services is available on our websites at
www.Qorvantissecurity.com and www.Qorvantissecuritynetworks.com
(“Sites”).

This Privacy Policy describes how we collect and use personal information from and about individuals
(“you” or “your”) when we provide Services:

• Directly to our customers and users of our websites; or
• As a service provider acting on behalf of our commercial customers.

This Privacy Policy does not cover—and Qorvantis is not responsible for—how your personal information is collected, used, and protected by:

• An independent alarm company that you have a contract with to install your alarm system and arranges for Qorvantis to provide Services subject to our terms and conditions;
• Alarm.com and other business partners whose services you may purchase through your Qorvantis account (see “Mobile Applications and Interactive Services”);
• Commercial establishments such as retailers, office buildings, and other locations where we are a service provider and do not control the purposes and means for collecting personal information.

These business partners and commercial customers are independent businesses, and we do not control how they process personal information for their own business purposes. We encourage you to review their privacy policies and practices.

This Privacy Policy also does not cover publicly available information; anonymized, aggregated, or pseudonymized data; or data collected by third parties on platforms or sites you reach through links from our Sites.

If you are a California resident, please see “California Residents: Your California Privacy Rights.”

If you are a Texas resident, please see “Texas Residents: Your Texas Privacy Rights.”

Your Consent

Please review this Privacy Policy carefully. By using our Services or Sites, you agree to the collection, use, sharing, and retention of your personal information as described here. If you do not agree with these terms, please do not use our Sites or Services and do not provide your personal information.

We may make changes to this Privacy Policy from time to time. Updates will be posted on our Sites and take effect when posted. Continued use of our Sites or Services after any updates constitutes acceptance of the revised Privacy Policy.

Personal Information We Collect

“Personal information” refers to any information that identifies, describes, or could reasonably be associated or linked, directly or indirectly, with an identifiable individual. This includes any data that can be used alone or combined with other information to identify or contact a person.

Sources

The sources of personal information we collect or receive depend on how you interact with Qorvantis or our partners. We may collect information when you:

• Visit our Sites;
• Use our Services as a customer;
• Subscribe for alarm services from an independent security alarm company;
• Have an account on our Sites;
• Sign up for services provided by our business partners, such as mobile app services;
• Are listed as an emergency contact by a Qorvantis subscriber.

Information From Customers

Depending on the Services you use, the personal information we collect may include:

• Name and/or business name
• Home or business address
• Address of secured premises
• Telephone number(s)
• Email address
• Username and password
• Date of birth (for credit reports)
• Social Security number (for credit reports)
• Personal identification code for security system access
• Emergency contacts’ details
• Information about subscribed Services and special instructions
• Payment information and transaction history

Information from Operation of the Services

Depending on your subscription and installed devices, your system may transmit the following data:

• System arm/disarm activity
• Changes to system settings
• Intrusion, fire, smoke, or emergency alerts
• Temporary video or audio access for event assessment
• Geofencing and presence detection information
• Sensor and device performance data
• Alarm history and communication records

Information Collected Automatically on the Sites

We use first-party and third-party cookies, pixels, and tracking technologies to operate our Sites and understand how visitors interact with our content and ads. The data collected may include browsing behavior, device information, IP address, and session duration.

Information from Business Partners and Other Sources

We may receive personal information from (and provide personal information to) business partners and other third parties including the following:

• Alarm.com and other business partners who provide mobile application and interactive services you subscribe for through your Qorvantis account give us access to certain data transmitted by your system and the mobile application and interactive services they provide (see “Mobile Applications and Interactive Services” with respect to mobile applications services and interactive services;
• Subcontractors for system services such as installation, repair, alarm monitoring, and video/audio services;
• Credit reports (obtained with your consent);
• Digital data services such as data analytics providers, advertising networks and data enrichment providers and aggregators (that combine information gathered through our Sites and Services with information collected from other online and offline sources). See “How We Use Cookies and Other Tracking Technologies”;
• Commercial marketing sources such as consumer data suppliers/resellers, data brokers that provide consumer information such as age, gender, household income, job industry, and job title;
• Social media services if you choose to interact with us on social media platforms or use features they provide, we may collect personal information the social media platform makes available to us including personal information about your contacts on those services. See “Third-Party Websites, Mobile Applications, Social Media and Links”;
• Publicly available databases.

Sensitive Information

Certain personal information we receive from or about you may be considered “sensitive” under some state laws. When we request sensitive information, we will use that sensitive information only for purposes we reasonably believe you would expect based on the products or services you receive, your interactions with us, or as authorized by law. Unless we request sensitive information for a specific purpose (for example, to process a payment or relating to the composition of your household, or precise geolocation), we ask that you not send or disclose any sensitive information to us including financial or medical information.

How We Use Personal Information

Subject to the terms of this Privacy Policy, Qorvantis may collect and use personal information for the following purposes depending on the Services you receive.

• Establish and maintain your Qorvantis account and our business relations with you;
• Identify you when you logon to your Qorvantis account;
• Provide Services to you;
• Manage, support, and maintain the Services, including responding to your requests, questions, and feedback;
• Process payments for Services;
• Maintain your alarm history and history of your transactions with us;
• Inform you about additional Services that may be of interest to you, unless you have opted out of receiving marketing material from Qorvantis;
• Advertising and marketing, including displaying ads tailored to your interests and online activities based on cookie data collected on our Sites and other websites and measuring the effectiveness of our marketing programs; see “How We Use Cookies and Other Tracking Technologies;”
• Track and measure Site usage to maintain and improve the performance and functionality of our Sites and for marketing purposes;
• Develop information about the characteristics, interests and preferences of Site users;
• Detect and address technical issues with our Sites;
• Detect and prevent potential fraud or misuse of our Sites or Services;
• Obtain and publish (without identifying you or with your consent) your customer testimonials, comments, and/or reviews including through the Sites and/or third party platforms such as Google;
• Comply with legal requirements; For other purposes that are consistent with and reasonably expected based on the purposes listed above or with your express consent.

Information Sharing and Disclosure

The operation of our business and Sites involves sharing or allowing third parties to collect or have access to certain personal information consistent with the purposes for which the information was collected or with your express consent. These third parties are subject to confidentiality terms (except first responders). Depending on your interactions with us, these third parties may include:

• Law enforcement, fire service personnel, emergency personnel, local jurisdictions, and other government authorities who provide emergency first responder services;
• Business partners that provide Services directly to you, such as mobile application services and interactive services for your “smart home” devices (see “Mobile Applications and Interactive Services”);
• Independent companies that support delivery of our Services such as system installation, system monitoring and response, video collection and transmission on our behalf;
• Service providers that provide administrative and information technology support functions on our behalf, such as hosted applications, IT services, data storage, email marketing, credit reporting services, collection agencies and professional services such as accounting and auditing;
• Independent companies that provide certain functions and features on our Sites such as “Text Us” and the careers page;
• Billing and payment processors and banks that process payments on our behalf that are made using the Qorvantis online payment portal;
• Authorized dealers for our Services who collaborate with Qorvantis in providing Services;
• Insurance companies and data exchange administrators who request information from Qorvantis to confirm your subscription to Services for purposes of evaluating homeowners’ insurance;
• Internet data analytics providers, including Google Analytics and Facebook, which use cookies and other technologies to provide statistical reports and help us analyze usage of our Sites and user demographics;
• Digital advertising networks and servicers, for example Google Ads and Facebook, may combine the data collected from our Sites (with your consent) with data collected about your activities on other websites and platforms and use algorithmic tools to direct our advertisements to you and other potentially interested users and to help assess whether our online advertising campaigns are successful;
• Local jurisdictions for licensing for other permitting purposes;
• Government and law enforcement when reasonably necessary to comply with applicable law, regulation, legal process, and governmental request;
• Investigators and others when reasonably necessary to protect the security or integrity of our Site, Services, or customers;
• Transaction parties, in connection with a corporate transaction, such as an acquisition, merger, or reorganization;
• For any other purpose with your consent.

Mobile Applications and Interactive Services

Qorvantis offers mobile applications and interactive services our customers can use to control their “smart home” devices including, for example, security cameras, video doorbells, locks, lights, garage doors, and appliances. These third-party mobile applications and interactive services are operated by independent companies such as Alarm.com, Digital Monitoring Products, Inc. (“DMP”), and Resideo Technologies, Inc. (“Resideo”). In the Google and Apple mobile app stores, these apps may be branded with the Qorvantis Security or ADS logo and list Qorvantis or ADS as the “developer,” even though the app provider controls how the app operates and processes the data transmitted by your system.

Qorvantis has access to only some of the data collected by these third-party apps. For example, Qorvantis does not have access to video transmissions you receive through the Alarm.com application except to the extent you expressly grant Qorvantis such access or in the event of an emergency condition at your location and then only for a limited duration. In addition, Qorvantis does not have access to any data the third-party apps collect using cookies and other digital tracking technologies. For information about how these independent services collect and manage your personal information, please refer to their privacy policies.

• Alarm.com-operated mobile application: https://www.alarm.com/legal/privacy_policy.aspx
• DMP-operated Virtual Keypad mobile application: https://securecomwireless.com/privacy/privacy-policy
• Resideo-operated mobile application: https://www.resideo.com/us/en/corporate/legal/privacy/english/

How We Collect Cookies and Other Tracking Technologies

Types of Cookies

We use the term “cookies” in this Privacy Policy to refer to various internet tracking and data storage technologies including pixels, local device storage, web beacons, scripts, device identifiers, and similar internet technologies. Cookies serve many purposes on our Sites including, for example, to enable some Sites functions to operate, track when you visit and how you use our Sites and help target advertisements we display on other websites and social media platforms.

• Essential cookies are necessary for the Sites to function and cannot be switched off in our systems.
• Targeted advertising cookies are usually set by advertising networks and social media advertising platforms to profile your online activities and behavior.
• Personalization cookies allow the Sites to perform certain functions based on actions you took such as remembering your username, language, or region.
• Site analytics cookies help us understand how our Sites perform, how visitors interact with the Sites, and detect technical issues with the Sites.
• Social media cookies collect, for example, purchase information, web activity, IP address, and browser characteristics.
• E-mail cookies transmit information about how you interact with our e-mail communications such as whether and when you open an e-mail.

Your Choices about Targeted Advertising

We may share and receive data collected through cookies with our advertising partners such as Google Ads and Facebook…

How You Can Restrict Cookies

As explained in “How We Use Cookies and Other Tracking Technologies,” we may allow third-party analytics providers, advertising networks, and social media platforms (such as Google Analytics, Google Ads, LinkedIn Ads, and Facebook Ads) to track visitor interactions with our Sites.

• Visiting our Cookie Preferences link and selecting your privacy settings.
• Managing the cookie and privacy settings on your browser.
• Configuring your ad and privacy settings through your accounts on social media and advertising platforms.
• Installing the Google Analytics opt-out browser add-on.

How You Can Restrict Cookies

Most browsers have an option for limiting or restricting cookies, which will prevent your browser from either accepting new cookies or allow you to decide whether to accept certain cookies. You can also delete cookies that are already on your browser or device. If you do this, however, it may impact the overall functionality of some features of the Sites and Services. You can also visit the link below for an overview of how to block or delete cookies on the most common browsers:
http://www.allaboutcookies.org.

Qorvantis is not responsible for the effectiveness of, or compliance with, any third parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

Information for Cookie Controls by Browser

• Safari on desktop: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac and Safari Mobile (iPhone and iPad): https://support.apple.com/en-us/HT201265
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Chrome: https://support.google.com/chrome/answer/95647
• Microsoft Edge: https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy

Communication Choices

Email Marketing

You can opt-out of receiving marketing communications from us by following the “unsubscribe” instructions included in each of our e-mail marketing messages. You can also opt-out by emailing us at the address provided under “Contact Information” below and providing the names/email addresses that you want us to remove from our marketing database. It may take up to ten days to process your request to unsubscribe. If you opt out of marketing messages, we may still send you e-mails related to your account or inquiries.

Text Messages

If you previously gave us permission to send automated marketing communications via text message, you can withdraw that consent by replying STOP. It may take up to seven days to process your request.

Protection of Personal Information

Qorvantis uses reasonable technical and organizational measures to safeguard your personal information. Unfortunately, no form of online data storage or transmission is completely secure. We cannot guarantee security and are not responsible for unintentional disclosure beyond our control.

If you believe your personal information has been compromised, contact us as provided under “Contact Information.”

Secure Methods for Payment Information

• Through our secure payment portal: www.qorvantissecurity.com/customer/login
• Speak live with a Qorvantis Security representative
• Provide via encrypted email

Password Security

• Choose a unique password not used elsewhere
• Do not share your password
• Change your password periodically
• Protect your devices from unauthorized access

Retention of Personal Information

We will retain your personal information as long as your account is active and as necessary for legal or business purposes. When no longer needed, we delete or anonymize the data.

Third-Party Features, Social Media, and Links

Our Sites may contain links to third-party websites or services. We are not responsible for their content or privacy practices.

Third-Party Features

Some features, like “Text Us” (powered by Podium), use third-party services. See their terms:
https://legal.podium.com/#aup-us.

Social Media

You may interact with our Sites via LinkedIn, X, Facebook, or YouTube. These platforms may share data with us according to your account settings.

Links to Third-Party Sites

Our Sites may link to third-party websites. Clicking such links will take you off our Site, and those sites’ privacy practices will apply.

Accuracy and Accessing Your Personal Information

You are responsible for keeping your personal information current. Updates can be made through your online account or local Qorvantis branch. Visit www.qorvantissecurity.com to locate your branch.

Revisions to This Privacy Policy

We may modify this Privacy Policy at any time. Updates will be posted on our Site. Continued use of our services constitutes acceptance of the modified policy.

How to Contact Us

• Mail: Qorvantis Security, Inc., Attention: Privacy, 2000 Ericsson Drive, Warrendale, PA 15086
• Email: privacypolicy@qorvantissecurity.com
• Phone: 888-832-8671

Texas Residents: Your Texas Privacy Rights

This section explains Texas residents’ rights under the Texas Data Privacy and Security Act (TDPSA).

Targeted Advertising

Qorvantis may use cookies for targeted advertising. You can opt out at any time.

Opt-Out of Profiling

Texas residents can opt out of profiling used for automated decision-making.

Consumer Rights

• Request to access information
• Request to correct inaccuracies
• Request to delete information
• Request data portability

Exercising TDPSA Rights

• Online form: Click Here
• Mail: Qorvantis Security, Inc., 2000 Ericsson Drive, Warrendale, PA 15086
• Email: privacypolicy@qorvantissecurity.com
• Phone: 888-832-8671

California Residents: Your California Privacy Rights

This section explains California residents’ rights under the California Consumer Privacy Rights Act (CCPA).

Consumer Requests

• Access collected information
• Request deletion of information
• Opt-out of selling or sharing information
• Submit requests via form, mail, or email

Financial Incentives

We may offer financial incentives related to personal information. Participation is voluntary and requires consent.

California “Shine the Light” Law

California residents may request a list of third parties to whom we disclosed personal information for marketing. Contact:
privacypolicy@qorvantissecurity.com.