How to Get Expert Support
Get Support When You Need It... In the Way That’s Most Convenient for You.
24/7 Customer Support
Our expert customer support team is always here to help you with any issues—day or night.
Email Assistance
Prefer to send a comprehensive request? Our alarm monitoring team is available to assist you via email with timely responses.
In-App Help Center
Access FAQs, step-by-step guides, and detailed tutorials in our app.
Live Chat Support
Need an instant response? Chat with our representative directly by tapping the "Text us" icon for real-time communication.
Video Tutorials
Our video tutorials explain how to use your system with easy-to-follow steps that cover setup processes, features, and troubleshooting.
Local Service Technicians
For hands-on assistance, schedule an on-site visit with one of our experienced local technicians to ensure your system is set up and working properly.
Why Qorvantis Security
Find True Peace of Mind – No Matter Where You Are
Safeguard your home and enjoy what you love.
Our Home Security Products
Frequently Asked Support Questions
My security system is beeping. What should I do?
A beeping alarm panel often indicates a low battery, tamper alert, or another system trouble. How you silence or fix it depends on your panel:
IQ Panel 2 & IQ Panel 4:
Swipe down from the top of the screen to view notifications, and then follow the on-screen steps to clear or acknowledge alerts.2GIG Panel:
Press Status to see system alerts. If prompted, enter your user code to silence the beeping.DSC NEO:
Press the * key twice to view trouble conditions, then follow the prompts. Enter your master code if required.
If the beeping continues, try disarming and rearming your system. For low battery alerts, allow time for the backup battery to recharge after a power outage.
Why do I reset my smoke detector?
Resetting helps clear false alarms and ensure the smoke detector functions properly.
How do I change my smoke detector battery?
Replacing your smoke detector battery is a vital part of maintaining home safety. For a step-by-step walkthrough, read our detailed guide: How to Change the Battery in Your Smoke Detector.
How do I keep insects off security cameras?
Insects and spider webs can block your security camera’s view and cause false motion alerts. For practical ways to protect your cameras and improve performance, read our blog: How to Keep Insects Away from Security Cameras.
How do I change my passcode or emergency contacts?
To update your account details or security settings, contact your local branch or log in to your customer portal—most changes can be made using our self-service tools. For assistance in choosing strong, secure alarm codes and keeping them protected, read our in-depth guide: How to Select the Best Alarm Passcode.
Not seeing your question?
We’re Here to Help
Support When You Need It
With multiple support channels available, you can easily reach us whenever you need help and get the assistance you need, right when you need it.
“On-call tech support exceeded my expectations. They were knowledgeable, patient, and very helpful.”
Rachel M., Rockford, IL
“Support was fast and professional every time I reached out. Great experience overall.”
Daniel P., Aurora, IL