Expert Support
Expert Customer Support
When it comes to protecting what’s most important to you, make certain the job is done right.
How to Get Expert Support
Get Support When You Need It... In the Way That’s Most Convenient for You.
24/7 Customer Support
Our team is always on standby to assist you with any issues or questions—day or night.
Email Assistance
Prefer to send a detailed request? Our support team is ready to help via email with timely responses.
In-App Help Center
Access FAQs, troubleshooting guides, and step-by-step tutorials right from the app.
Live Chat Support
Need a quick answer? Chat with a support representative directly by hitting the "Text us" icon for real-time assistance.
Video Tutorials
Learn how to use your system with easy-to-follow videos covering setup, features, and troubleshooting.
Local Service Technicians
For hands-on support, schedule a visit with one of our experienced technicians near you.
Our Alarm Monitoring Saves Lives
Learn how our monitoring center acted quickly to help a family during a fire.
Why Qorvantis Security
Find True Peace of Mind – No Matter Where You Are
Protect your home and family while enjoying the things you love.
Our Home Security Products
Frequently Asked Support Questions
My security system is beeping. What should I do?
The beeping sound from your security system may indicate a low battery, a tamper alert, or another system notification. The procedure to silence or resolve the issue depends on your security panel:
- IQ Panel 2 & IQ Panel 4: Swipe down from the top of the screen and check the notifications for system alerts. Follow the on-screen instructions to acknowledge or resolve the issue.
- 2GIG Panel: Press the “Status” button to view system alerts. If needed, enter your user code to silence the beeping.
- DSC NEO: Press the * key twice to view the trouble condition, then follow the system prompts. Enter your master code if required to acknowledge alerts.
If the beeping continues, try disarming and rearming your system to reset any active alerts. For low battery warnings, allow time for the backup battery to recharge after a power outage.
If the issue persists, contact us immediately for assistance.
How do I reset my smoke detector?
Resetting your smoke detector can help clear false alarms and ensure it functions properly. For detailed instructions, visit our blog: How to Reset Your Smoke Detector.
How do I change my smoke detector battery?
Changing your smoke detector battery is an essential part of maintaining your home’s safety. For a step-by-step guide, check out our in-depth blog: How to Change the Battery in Your Smoke Detector.
How do I keep insects off security cameras?
Insects and spider webs can obstruct your security camera’s view and trigger false alerts. For effective tips on keeping them away, check out our blog: How to Keep Insects Away from Security Cameras.
How do I change my passcode or emergency contacts?
Contact your local branch or log in to your customer portal account. Most of these changes can be made in our self-service options. We also have an in-depth blog to help you create secure passcodes and how you can protect them: How to Select the Best Alarm Passcode
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Support When You Need It
With multiple ways to contact us when you need support, you’re sure to get the help you need when you need it.
“Extremely professional and prompt in support.”
Eric T., Raleigh, NC
“The on-call tech support was everything I could have asked for.”
Jennifer A., Columbia, MD
